We always aim to provide an outstanding customer experience for all of our players throughout their entire journey on our website. That’s why it’s very important for us to hear directly from you and support you if you're not pleased with our services. If you would like to raise an issue with the services you can contact us here: Contact us support@luckyspins.com.

Your case will be thoroughly investigated and reviewed by the senior staff within the Customer Service Team until the final resolution is reached. It might require further escalation to the Management Team and you will be informed about this via email.

You will receive an official acknowledgment email of your dispute case within 24 hours and the final resolution will be provided within 90 days from the acknowledgment of your case. 

In case you received the final resolution of your case and you are still not happy with the outcome, you can direct your dispute to the regulator.